senjaPrivacy Policy
This page describes what we collect when you use senja and how we keep that data protected. We at senja take your privacy seriously and are committed to transparent practices regarding personal information, account data, and payment details across our platform.
When you create a senja account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or place bets on Liga 1, Piala AFF, live-dealer tables, or esports markets, we collect and process certain information. This policy explains what we collect, how we use it, who has access to it, and what rights you have over your data.
Our privacy practices apply to all senja users across supported jurisdictions including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. If you have questions about how we handle your information, our support team can clarify our practices at any time.
What data we collect on senja
We at senja collect information in several categories. When you sign up, we collect your full name, date of birth, email address, and mobile phone number. We use this information to create and manage your senja account, send you notifications about your bets and withdrawals, and verify your identity before processing your first withdrawal.
When you deposit or withdraw funds on senja, we collect payment method details—your e-wallet identifier, bank account number, or virtual account reference. We do not store your full credit card or bank password; we only retain the information necessary to process transactions and reconcile your account balance.
Identity verification and KYC data on senja
Before your first withdrawal on senja, we require identity verification. We collect a photograph of your national ID card, passport, or driving license, and a proof of address document (utility bill, mobile phone bill, or bank statement). We store these documents securely and use them only to verify your identity and comply with anti-money-laundering regulations.
We at senja do not share your identity documents with third parties except where required by law or to comply with regulatory requests from authorities in your jurisdiction.
Betting and gameplay data on senja
We collect information about your betting activity on senja—which matches you wager on, which live-dealer tables you join, which slot games you play, and your win/loss history. We use this data to calculate your account balance, process payouts, detect fraud, and improve our platform. Your betting history remains private and is not shared with other users.
How we use your data on senja
We at senja use your personal information for the following purposes: to create and maintain your account, process deposits and withdrawals, verify your identity, calculate your balance, detect and prevent fraud, comply with legal and regulatory obligations, and provide customer support.
We do not sell your personal data to third parties. We do not use your information for marketing purposes unless you explicitly consent. We do not share your betting history or account balance with other users or external parties.
Third-party processors and data sharing on senja
We at senja work with third-party payment processors to handle deposits and withdrawals. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, those e-wallet providers receive your transaction details. When you transfer funds via mobile banking, local payment, online payment, or e-wallet virtual accounts, your bank receives the transfer information. We share only the minimum data necessary to complete your transaction.
We may also share data with our hosting providers, analytics services, and fraud-detection partners. All third-party processors are contractually bound to protect your data and use it only for the purposes we specify.
Legal obligations and data retention on senja
We at senja may disclose your information if required by law, court order, or regulatory authority. We retain your account data for as long as your senja account is active, plus a retention period after closure to comply with anti-money-laundering and tax regulations. We delete or anonymize your data when retention is no longer required by law.
We at senja believe your data belongs to you. We collect only what we need, protect it with industry-standard encryption, and never sell it to third parties.
Cookies and tracking on senja
We at senja use cookies to remember your login session, store your language preference, and track your activity on our platform for analytics and fraud prevention. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this may limit your ability to use senja fully.
We do not use cookies to track you across other websites. Our cookies are used only within the senja platform to improve your experience and keep your account secure.
Your rights regarding data on senja
We at senja recognize your rights over your personal information. You have the right to access your data, request corrections if information is inaccurate, and request deletion of your account and associated data (subject to legal retention requirements). You can exercise these rights by contacting our support team through live chat, email, or in-app messaging.
If you believe we have mishandled your data or violated your privacy rights, you may lodge a complaint with the relevant data protection authority in your jurisdiction.
Data security and encryption on senja
We at senja use industry-standard encryption (SSL/TLS) to protect your data in transit. Your password is hashed and never stored in plain text. Our servers use firewalls, intrusion detection, and regular security audits to prevent unauthorized access.
We cannot guarantee absolute security, but we maintain reasonable safeguards to protect your information. If we discover a data breach, we will notify affected users and relevant authorities as required by law.
International data transfers and server location on senja
We at senja may store your data on servers located outside your jurisdiction. When you use senja from Jakarta, Yogyakarta, or any other supported city, your information may be processed and stored internationally. By using senja, you consent to this international data transfer.
We maintain the same data protection standards regardless of server location and comply with applicable data protection laws in your jurisdiction.
Contact us about privacy on senja
If you have questions about our privacy practices, wish to exercise your data rights, or believe we have mishandled your information, contact our support team. We at senja are available via live chat, email, and in-app messaging to address your privacy concerns.
We will respond to data access requests and privacy inquiries within a reasonable timeframe. If you are not satisfied with our response, you may escalate your concern to the relevant data protection authority in your jurisdiction.
Policy updates on senja
We at senja may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or through a prominent notice on our platform. Your continued use of senja after such changes constitutes your acceptance of the updated policy.
This privacy policy is effective as of the date shown at the bottom of this page. We encourage you to review it periodically to stay informed about how we protect your data on senja.